Return & Guarantee Promise
OUR GOLDEN P360° GUARANTEE
We want you to shop with confidence anytime you make a purchase with Premier Products, Limited. That's why we guarantee you'll love your items as much as we do, with the care, love and attention we gave each product we ship. The condition of the item you buy and its timely delivery are guaranteed under our P360 Guarantee.
If you're not thrilled with your items, please let us know immediately so we can make it right with either a replacement item or a full refund, no questions asked. Here are some specifics below.
RETURNS
To Initiate a return, please click here.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
PARTIAL REFUNDS
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at marc@premierproducts-ltd.com.
EXCHANGES
If you need to exchange it for the same item, send us an email at marc@premierproducts-ltd.com
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.